Job Description
JOB SUMMARY: Sponsler Automotive is looking for a Parts Manager to join our team at the Donley Ford of Galion location! The right candidate will have a strong background in automotive parts management and customer service. The day-to-day duties of this role include leading the parts department, handling the parts inventory, and effectively training and supervising all parts counter associates.
Benefits
Responsibilities
Lead the parts department, retail and wholesale customers
Accomplish objectives through the use of proper purchasing procedures and inventory control
Handle the parts inventory and track all expenses
Work with the Service Manager to ensure parts are in-stock or ordered in a timely manner as needed for all scheduled repairs
Effectively train and supervise all parts counter associates to meet department and company goals; handle stock order procedures
Handle and resolve customer complaints courteously and professionally
Keep up-to-date on manufacturer warranty, policy, and return procedures
Knowledge and compliance with the federal, state, and local regulations that affect operation
Ensure that all employees follow their assigned work schedules and enforce to the absenteeism, reporting and tardiness policy
Forecast goals and objectives for the department and strive to meet them
Hire, train, motivate, counsel and monitor the performance of all parts department staff
Ensure that incoming inventory is stocked in the correct location
Maintain a stabilized inventory consistent with the requirements of the defined areas
Accurately price parts and accessories using the proper pricing source and keep the computer system up to date
Implement & carry out safety requirements
Demonstrate behaviors within Company’s Values in all interactions with customers, co-workers and vendors
Qualifications
2+ years of related experience in an automotive parts management position preferred
2 years of sales experience preferred
Excellent customer service skills
Professional appearance and work ethic
High school diploma or equivalent
Detail oriented and organized
Valid driver's license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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