Job Description

**Date Posted:** 2025-06-27 **Country:** United States of America **Location:** HCA21: Aerostructures - Chula Vista 850 Lagoon Blvd, Chula Vista, CA, 91910 USA **Position Role Type:** Onsite **U.S. Citizen, U.S. Person, or Immigration Status Requirements:** Must be authorized to work in the U.S. without the company's immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role. **Security Clearance:** None/Not Required As a **Customer Service Representative,** you will join the **Aerostructures Aftermarket Maintenance, Repair and Overhaul** team based at our Chula Vista facility. In this role you will manage global airline nacelle repair needs, respond to customer inquiries, document procedures, collect data, and provides information to customers to resolve concerns. **What You Will Do:** + **You will work onsite at our Chula Vista facility.** + Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing customer support for aftermarket repair orders + Communicate with customers by telephone or electronically to provide information about organization products and services, manage customer accounts, and address customer concerns. + Process customer orders and quotes in accordance with Standard Work procedures. + Promote products/services to ensure business targets are met. + Provide after-sales support for client contracts to ensure customers satisfaction. + Coordinate operations, shipping, and inventory warehouses to expedite or trace shipments. + Perform duties related to overall customer service and account management. + Consistently document customer service needs to identify patterns and maintain quality. + Provide periodic reports to management and be responsible for leading real-time problem resolution activities **Must Have Qualifications:** + Typically requires a University Degree and 5 years of relevant experience in customer service or an Advanced Degree and 3 years of relevant experience in customer service + Experience in the Microsoft Office Application Suite **Preferred Qualifications** + Ability to communicate professionally and effectively in the English language with a secondary language a plus + Manufacturing processes experience and the ability to read engineering drawings + Experience with account management, business processes, distribution, high profile customer support, leading teams + Leading Kaizen/Continuous Improvement activities + Working knowledge of SAP or equivalent business system application experience **Learn More and Apply Now** Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!  **What We Offer** Some of our competitive benefits package includes:  + Medical, dental, and vision insurance + Three weeks of vacation for newly hired employees + Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option + Tuition reimbursement program + Student Loan Repayment Program + Life insurance and disability coverage + Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Ovia Health, fertility, and family planning + Adoption Assistance          + Autism Benefit + Employee Assistance Plan, including up to 10 free counseling sessions + Healthy You Incentives, wellness rewards program + Doctor on Demand, virtual doctor visits + Bright Horizons, child and elder care services + Teladoc Medical Experts, second opinion program + Relocation assistance available +  And more!  *Please ensure the role type (defined below) is appropriate for your needs before applying to this role. **Onsite:** Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day The salary range for this role is 90,000 USD - 182,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. _RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._ **Privacy Policy and Terms:** Click on this link ( to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Tags

Temporary work, Work experience placement, Work at office, Relocation package, Flexible hours,

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