Customer Service Tier 2 Agent Job at Eligo Energy, LLC, Chicago, IL

Y1NxbmhyRW9IdGtaRFFyNERxSVB4RS9mdFE9PQ==
  • Eligo Energy, LLC
  • Chicago, IL

Job Description

Job Description

Job Description

Eligo Energy is seeking a Customer Service Representative who wants to provide excellent customer service to our clients. Eligo Energy offers an outstanding opportunity for energetic, self-motivated individuals to make an impact as part of a dynamic call center team. We offer competitive hourly compensation with bonus potential. If you enjoy helping others, finding solutions, and are ready to make a difference in customer service, we want to hear from you!

Customer Service Representative:

As a Customer Service Representative in a call center environment, you will work to support commercial and residential customers with their accounts.

Your responsibilities will include, but are not limited to, the following:

Job Description

  • Develop thorough knowledge of Energy Deregulation, Utility regulations and requirements for retail energy suppliers, Municipal Aggregations, Natural Energy and energy pricing to efficiently assist our customers.
  • Maintain a high level of world-class customer service and professionalism to each customers.
  • Provide accurate information to customers by utilizing multiple internal systems to locate, interpret and communicate information to customers.
  • Escalate complicated issues to the appropriate internal teams to resolve customer requests.
  • Promote products or solutions that best suit the customer.
  • Calculate and issue early termination fees according to company guidelines
  • Act as a subject matter expert for the Tier 1 Customer Service Team
  • Provide courteous, prompt, and accurate resolution to customer inquiries, which can be carried out via inbound or outbound calls or electronic communication.
  • Take escalated calls that filter through Tier 1 agents
  • Promotes a positive work environment.
  • Research and resolve enrollment failures and dropped customer accounts, billing and rate disputes to minimize any negative financial impact.
  • Other duties and task may be assigned by the Team Leader

Requirements

Qualifications:

A minimum of 2 years of Customer Service Experience

Strong analytical and critical thinking skills

Excellent Customer Service skills

Ability to manage and complete multiple tasks

Exceptional communication skills

Accountable-Ability to accept and implement coaching and feedback to achieve performance goals.

Strong Communication skills

Additional Requirements:

The ability to work from home in a virtual work environment

High speed internet connectivity (no hotspot)

A quiet workspace

Ability to use dual monitors to multi-task using multiple applications.

Job Tags

Hourly pay, Work from home,

Similar Jobs

Navy Federal Credit Union

Cyber Security Engineer IV - Encryption Job at Navy Federal Credit Union

Overview This position is for a Cyber Security Engineer IV Data Security Services with a concentration of data encryption and security (e.g. HSM management, encryption, data encryption, data inventory management, and Database Activity Monitoring (DAM)). The right candidate... 

Elios Talent

Senior Product Designer Job at Elios Talent

 ...Senior Product Designer Houston, TX Remote &##127757; Design with Impact Craft intuitive, scalable experiences for modern enterprise products used by industry leaders. &##129504; Complex, Purposeful Work Tackle design challenges across AI-powered platforms... 

Accelerate Professional Talent Solutions

Senior Manufacturing Engineer Job at Accelerate Professional Talent Solutions

 ...Schedule: MF, 7:00 AM4:00 PM A well-established, fast-paced contract manufacturer is looking for a hands-on Manufacturing Engineer...  ...Support manufacturing of custom, quick-turn fabrication jobs welding, press brake, laser cutting Assist in technical drafting... 

TDG Energy Services

Electrical Technician Lead Job at TDG Energy Services

 ...ESSENTIAL DUTIES AND RESPONSIBILITIES An Electrical Technician Lead typically has a wide range of responsibilities, which can include...  ...resistance, and proper operation. Collaborate with engineers and project managers to resolve installation issues or design... 

Henry County, GA

PROBATION OFFICER I Job at Henry County, GA

 ...assigned caseload of juvenile or adult offenders placed on court probation. This position is considered to be an entry-level professional...  ...with obtaining healthcare and medical coverage.Performs court officer duties; schedules, prepares, and presents cases within mandated...