Entry Level Help Desk - Remote Job at Get It - Executive, Swisher, IA

Y2lLbGdMVXVHdE1hRFFmNEE2Z0p6VWZkdnc9PQ==
  • Get It - Executive
  • Swisher, IA

Job Description

Job Title: Technical Support Representative

Overview:
Join a dynamic team and provide world-class customer support in a fast-paced, 24/7 environment. You will be the first point of contact for customers, assisting them with technical issues and ensuring a seamless experience across voice, data, video, and connectivity services. Your goal is to troubleshoot, resolve problems, and offer additional solutions to enhance the customer experience.

Key Responsibilities:
Handle inbound technical support inquiries via phone, chat, and email, responding in a professional and courteous manner.
Assist customers in diagnosing and resolving issues related to voice, data, video, and connectivity.
Offer solutions to customers, including up-selling additional products and services when appropriate.
Accurately document each customer interaction, providing detailed notes about the issue and resolution.
Answer customer service inquiries and ensure satisfaction with every interaction.
Provide support for other Technical Support Representatives when needed.
Maintain a high level of product knowledge and stay updated on company policies and procedures.

Qualifications:
Experience with Windows Operating Systems and troubleshooting basic technical issues.
Previous experience in a customer service or call center environment, with a focus on technical support.
Ability to troubleshoot and resolve connection issues efficiently.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a customer-first mindset.
Flexibility to work various shifts, including nights, weekends, and holidays, as part of a 24/7 support team.

Additional Information:
Flexible schedule options are available.
Performance-based bonuses and the opportunity for raises after four months.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote work, Flexible hours, Shift work, Night shift,

Similar Jobs

Port of San Diego

Chief Administrative Officer (San Diego) Job at Port of San Diego

 ...WBCP Executive Search and Human Resource Consulting Services - Public Sector, Nonprofit, and Corporate organizations Chief Administrative Officer (CAO) Port of San Diego Hiring Range Negotiable Between : $227,969 - $300,000 DOE/DOQ Current Salary Range for... 

Birch On Elm

Bartender/Waiter Job at Birch On Elm

 ...Description Benefits/Perks Competitive Compensation Career Advancement Opportunities Job Summary We are seeking a Bartender/Waiter to join our team! In this role, you will be responsible for taking customer orders, making drink recommendations, keeping the bar... 

Allied Universal®

Security Engineer - Third Class Boiler Job at Allied Universal®

 ...Duties: Monitor and assist with the Engineer's duties Experience: Must have a Third Grade Engineer License from the City of Omaha (Boiler Certification) Skills: Good computer skills Physical Requirements: Must be able to walk, stand for extended periods, and... 

City of Orlando Careers

Right of Way and Archives Manager Job at City of Orlando Careers

Join to apply for the Right of Way and Archives Manager role at City of Orlando Careers .Salary Range:$27.95-$35.65Application Deadline: 06-30-2025Job SummaryThis position manages the right-of-way for the City of Orlando in coordination with the City Surveyor and... 

Egan Landscape Group

Landscape Gardener Job at Egan Landscape Group

 ...Job Description Job Description Salary: $21.00 - $24.00 per hour, plus bonuses POSITION SUMMARY The Landscape Gardener / Helper is an essential member of our horticulture and fine gardening team, specializing in the enhancement and upkeep of high-end residential...