POSITION:
Event Security
REPORTS
TO:
Operations Manager
FLSA
STATUS:
Part-Time, Non-Exempt/Hourly
SUMMARY --
ASM Global, the leader in privately managed public assembly facilities, is looking for an energetic and friendly individual to fill a part-time Event Security role at the Pensacola Saenger Theatre. Under the supervision of the Operations Manager, the primary focus of this individual is to ensure the safety of guests and secure restricted areas. This is a part-time, event-based, hourly position and assigned shifts may include days, nights, weekdays, weekends, and holidays.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Accurately check all staff/guests bags as they enter the theatre, using x-ray viewing equipment, to determine whether items contain objects that warrant further investigation, and set bags aside for searching or re-screening as indicated by equipment.
Operate a walkthrough magnetometer to screen guests, employees and contractors entering the theatre.
Ensure guests feel welcomed by greeting guests to the theatre in a friendly, professional manner.
Verifies credentials to ensure control of access into restricted areas.
Clean and disinfect high touch point surfaces with a cleaning cloth multiple times per shift, like x-ray equipment, ticket kiosks, handrails, and search tables.
Assist guests in ticket scanning kiosks when needed.
Responds immediately and professionally to guest
disturbances/incidents.
Secures the perimeter of ticketed areas.
Arrives for shift on time, neatly groomed and in a clean, pressed well maintained uniform.
Accurately and thoroughly complete incident reports when needed.
Effectively diffuse potentially volatile situations.
Works cooperatively with other departments and vendors within the arena.
Interacts with guests in a polite and professional manner.
Answers guests' questions in a knowledgeable, helpful, and professional manner.
Consistently and continually enforces facility policies and procedures relative to prohibited items, disruptive guests, etc.
Monitor the crowd during all events.
Provide assistance to guests during emergency situations such as sheltering in place and evacuations of the building.
Performs other duties as required to the satisfaction of supervisors and management.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
SKILLS AND ABILITIES:
Excellent interpersonal and communication skills.
Must be personable and pro-active in providing assistance to all guests with the highest level of customer service.
Must be able to work flexible hours including nights, weekends and holidays.
Must be able to work in a team environment, interacting with multiple departments.
Understand written and spoken English.
Must be able to communicate in a clear manner with guests and teammates.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Works in a variety of environments, including but not limited to heights, elevators, darkened theatre, around crowds, loud noises, and flashing lights.
Able to stand for extended periods of time.
Able to navigate a variety of floor surfaces and areas, including walking up and down stairs.
EDUCATION AND/OR EXPERIENCE
Previous customer service experience preferred.
Previous experience in guest relations or security; ideally in a theatre or event setting preferred.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal
Opportunity/Affirmative
Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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