Join Our Team at MasterCorp, Inc.!
At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.
Start your hospitality career with MasterCorp, the leader in housekeeping and hospitality services! Join a team of dedicated, passionate individuals and enjoy competitive pay along with a full benefits package.
What We're Looking For: Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Takes ownership for the successful operation of assigned property working collaboratively with business partners to ensure KPIs and other performance goals are achieved
Walk the site daily to ensure that site contractual obligations, company policies, standards and processes are being followed.
Monitor the key performance indicators of Quality, Timeliness and Budget and ensure site management team is working together to achieve targets. Hold team accountable for measurable results and develop action plans for team if key metrics are not being achieved.
Ensure proper inventory of tools and chemicals is maintained at all times; ensure equipment is in good operating condition, rotating out in accordance with replacement schedules/plans
Provides routine updates to leadership meeting frequency and information expectations established
Acts as a change leader and champions organizational changes to achieve short and long-term goals and objectives
Partner with Talent Acquisition to ensure the site has an active recruiting strategy in place - monitoring staffing levels at site, speaking with RD, ensure staffing levels are maintained.
Partner with Learning and Development and Field HR to ensure there is an onboarding, training, and retention strategy in place for team members; working with AEH(s) and Lead Supervisors to ensure process is followed and there is correct selection, onboarding, training, and employee retention and recognition program.
Interview, select, onboard, and oversee training of site personnel.
Manage performance of AEH(s) and other personnel, including evaluating, coaching, developing, and disciplining team members as needed. Prepare annual performance reviews for staff.
Establish and maintain a welcoming culture of engagement and inclusion.
Provide timely response to associate concerns by addressing them directly or referring them to others who can assist.
Provides ongoing performance feedback to Housekeepers, Housemen, and Supervisors.
Consistently enforces established policies and procedures.
Ensure established policies and procedures are carried out as defined, including but not limited to; MasterTalks, STS, grooming/uniform standards, new hire onboarding/orientation, “7-steps to clean” training, etc.
Coordinate monthly and quarterly meetings to engage with team, including Housekeeper Councils and “all-hands” meeting. Conduct QA audits monthly to identify deficiencies in work quality and make improvements as needed.
Ensure a safe working environment for all team members, utilizing safety committee meetings, training, and good practices are taking place.
Ensure that a transportation strategy is in effect for the site – utilizing vehicles and drivers with efficiency, and that vehicle safety protocols, and program are being followed by all site employees and other assets are maintained and in good working order.
Consistently and effectively communicate the company objectives to management team through organized and scheduled site manager meetings.
Build a professional relationship with resort management and other key members of the resort staff and maintain frequent communication with resort team.
Develop a customer first culture and display professional behavior to MasterCorp clients and client owners and guests.
Conduct business in an ethical and transparent manner.
Comply with Resort Operations 15 Non-negotiables without fail
MasterMind Mobile must be used to update room status updates for all Housekeepers and Supervisors.
Respond quickly to changing priorities.
Other duties as assigned.
Experience and Education Requirements
Associate’s Degree in a field directly related to this position or equivalent combination of education and experience.
Minimum two years of progressive management responsibility.
Outstanding analytical ability with an attention to detail and accuracy.
Superior problem solving and reasoning skills.
A proven track record of driving strong performance and key field operations metrics.
Language Skills: Effective written and verbal English communication, bi-lingual Spanish a plus.
Computer Skills: Proficiency with Microsoft Outlook, Word, Power Point, and Excel.
Strive to continually build knowledge and skills.
Is approachable & always follows up.
Display a passion for cleanliness.
Pro-active, self-managing.
Work irregular hours.
Travel: Rarely – on average 5% of travel on a quarterly basis
A valid driver's license will be required for certain locations.
Equal Opportunity Employer Statement:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
________________________________________
Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.
...mission of helping patients achieve their health goals by delivering the easiest, most... ...a CNBC Disruptor 50. Ro is seeking a Director of Government Affairs to develop and execute... ...state government officials and staff, as well as key KOLs, 3rd parties and advocacy groups...
...Job Description Job Description Job Summary: The Compliance Officer / Assistant to the Deputy Director is responsible for monitoring and enforcing compliance with federal, state, and local regulations, as well as internal policies across all affordable housing programs...
...Worship and DiscipleshipThe purpose of the position of Associate Pastor of Worship and Discipleship is to assist Mt. Vernon Christian Church in fulfilling its goal of helping people grow deeper in their walks with the Lord and to reach farther in the community and around...
...assess resident condition and recommend appropriate recreational activity. ESSENTIAL JOB FUNCTIONS include the following. Other... ...equivalent; minimum of 1 year of full-time experience as an Activities Director;OR High SchoolDiploma;minimum of 5 years of full-time or...
...Job Description Job Description We are seeking a dependable and detail-oriented Entry-Level Bookkeeper to join our team. The ideal candidate will have a foundational understanding of bookkeeping principles and a willingness to learn and grow within the role. This...