Help Desk Analyst 2 Job at TechnoSmarts, Inc., Atlanta, GA

ZHlXZ2hyWXVGZFljQVFENEI2Y0h6MC9kdUE9PQ==
  • TechnoSmarts, Inc.
  • Atlanta, GA

Job Description

TechnoSmarts has a Help Desk Analyst 2 Position with their Client located in Atlanta, GA. This is a 12 Month Contract with potential for extension.

The Consultant will work remote - processing, the onboard and offboard of employees and contractors working for the Department.

*This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.

Responsibilities:

• Receive and track onboard and offboard requests; check the requests for completeness and accuracy

• Submit requests for new accounts using ServiceNow ticketing system.

• Submit request for setup and delivery of equipment and wireless devices.

• Coordinate with application teams for additional application access requests

• Track progress of requests to completion and escalate to vendors and management as needed.

• Review accounts for accuracy of provision or deprovision based on requests

• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN

• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested

• Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards

• Communicate status of processed onboard or offboard requests to hiring managers

• Resolve requests within SLA while providing the highest level of customer service

• Display a consistent understanding of compliance to assist in high priority escalations and requests

Requirements:

• Associate degree in a related field OR minimum 2+ years of help desk support

• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)

• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines

• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting

• Detail oriented with the ability to work independently

• Excellent oral, written, and interpersonal communication

• Experience in performing well under pressure

• Capable of working competently with personnel at multiple levels of the organization

• Experience with ServiceNow or Okta is a plus

Job Tags

Contract work, For contractors, Remote job,

Similar Jobs

Snelling Staffing Services

PALLET JACK OPERATOR Job at Snelling Staffing Services

 ...PALLET JACK OPERATOR SAN ANTONIO TX 78207 Snelling Staffing San Antonio is accepting applications for a dedicated Pallet Jack Operator to join a fast-paced production environment. This role involves managing palletizing operations, ensuring equipment maintenance... 

ZipRecruiter

Senior Information Security Engineer (Crowdstrike EDR, Logscale) (Boston) Job at ZipRecruiter

 ...Job DescriptionJob Description Job Title: Senior Information Security Engineer (Crowdstrike, EDR, Logscale) Location: (Remote) Job Type: Contract Work schedule: Normal business hour Monday to Friday Duration: 12 Months Pay Rate: $70 per hour Position Overview... 

CenterWell Home Health

Occupational Therapist, Per Diem Job at CenterWell Home Health

 ...Become a part of our caring community and help us put health first As a therapist at CenterWell Home Health, youll play a vital role in helping patients regain strength, mobility and independenceall from the comfort of their homes. By delivering personalized... 

Health Advocates Network - Nursing

Travel Critical Care (ICU) Registered Nurse Job at Health Advocates Network - Nursing

 ...Description Health Advocates Network - Nursing is seeking a travel nurse RN ICU - Intensive...  .../07/2025~ Duration: 9 weeks ~36 hours per week ~ Shift: 12 hours, nights ~...  ...long-term travel contracts to local and per diem assignments and more, we are here to get you... 

CLAE SOLUTIONS

Retail and Door-to-Door Sales Representative (Hiring Immediately) Job at CLAE SOLUTIONS

Clae Goldman Team is seeking a proactive and enthusiastic Field Sales Associate to join our team. Our mission is to protect customers...  ...sales, and building strong relationships with customers through door-to-door and retail channels. Join us and make a positive impact...