Help desk support Job at VDart Inc, Cloverdale, VA

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  • VDart Inc
  • Cloverdale, VA

Job Description

Role: Help desk support
Location: Cloverdale, Virginia 24077
Duration: Contract

Job Description:

2-3 yrs of help desk experience but open to more junior/entry level for great candidates

  • They are going to be unsupervised except for a peer; so they need to be able to work independently and have great discipline, motivation, accountability, and communication skills
  • Experience working with leadership; ceo; executives etc.
  • Tier 1-2 help desk
  • Examples:
    • Working with ipads / iOS
    • IOS and Intune for mobile device management
    • Windows 11
    • Office 365
    • Password resets
    • Account creations
    • Active directory
  • Chance to grow into system administrator if they want to
  • Ios is not necessarily a requirement; they can learn it. Its more of a big plus
  • Would be open to someone who is smart and is changing careers early on
  • 5x onsite; some flexibility once you earn it
  • Sharepoint is a plus
  • - Respond to service desk calls and lobby walk-ins
  • - Handle package pickup and distribution
  • - Manage inventory ordering and stocking
  • - Create, respond to, and manage support tickets
  • - Reset passwords and perform basic troubleshooting of Microsoft 365 Suite, Windows, and network
  • - Set up iPads, iPhones, and assist with hardware refreshes
  • -Hardware diagnostics and parts replacement
  • -Laser printer support and toner change
  • -Windows 11, Office 365, other user applications support
  • - Perform basic computer moves, adds, and changes
  • Network Connectivity
  • - Escalate issues to IT Support Specialist II as needed
  • -Other duties as assigned

Job Tags

Contract work, Work at office,

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