IT Help Desk Specialist Job at Confluent Health, Louisville, KY

Y0NLbmpyRXNHTmNSREFYOUE2Y1B6MGZadXc9PQ==
  • Confluent Health
  • Louisville, KY

Job Description

Overview:

At Confluent Health, we are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the organization's front liner and you will solve technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Benefits: 

  • Competitive pay
  • amazing health, dental, and vision insurance
  • 401(k) company matching
  • PTO
  • much more
Responsibilities:

This is a in office position based in Louisville, KY 

  • Provide first level contact and convey resolutions to customer issues by phone, email, and/or chat.
  • Audit and troubleshoot account issues via Active Directory, Office 365, and Single Sign On services.
  • Track, route, and redirect problems to correct resources.
  • Walk customers through the problem-solving process using remote tools.
  • Contribute to Help Desk documentation through updates and suggestions
Qualifications:

Proficiency in:

  • Printers, Scanners, and Scan to Email setups
  • Basic Network Troubleshooting
  • Windows 10 configuration, settings, and repair
  • Overall general IT knowledge to help users solve IT problems.
  • Strong client-facing communication skills
  • Mac experience and JAMF experience preferred  

Job Tags

Full time, Remote job,

Similar Jobs

Integrated Aqua Systems, Inc.

Equipment Sales Technician Job at Integrated Aqua Systems, Inc.

 ...Role Summary: The Equipment Sales Technician is responsible for driving new business development and customer acquisition, primarily...  ...needed to visit clients and job sites Qualifications: Proven B2B sales experience, preferably with technical or industrial... 

NFI Industries

Bakery Dedicated Team Driver CDL A - Established Team Drivers Only Job at NFI Industries

*Must already be an established team to apply Average Pay: $1,500 per week per driver Sign On Bonus: $2,500 per driver Home Time: Home weekly / regional Schedule : Dispatch out weekly Monday or Tuesday & home Saturday or Sunday morning Equipment Type(s): Dry Van Driver... 

Intermountain Health

Registered Nurse Med Surg Peds Shift Lead Job at Intermountain Health

 ...Job Description: Working with department manager, the RN - Shift Lead I provides leadership and clinical expertise on their respective shift and department. They are accountable for coordination of unit resources to ensure that staffing to census and acuity is appropriate... 

Amazon.com Services LLC

Software Dev Engineer III, Ads APM Stores APEX Job at Amazon.com Services LLC

Do you want to learn what it takes to deliver billions of ads across the globe that enhance the Amazon shopping experience with highly relevant and engaging content? Amazon Publisher Monetization - Stores team has both technical and business ownership of global advertising...

ManTech

Information System Security Officer Job at ManTech

 ...ManTech seeks a motivated, career and customer-oriented Information Systems Security Officer (ISSO) to join our team at Marine Corps Base Hawaii/Kaneohe . This position will assist Marine Corps Warfighting Laboratory (MCWL) Program and Site Security Managers (...