IT Support Specialist Job at Newfound Recruiting, Canada

ZFNxa2dMUXBHZFVSQndYNkJLWU56a2ZWdFE9PQ==
  • Newfound Recruiting
  • Canada

Job Description

Responsibilities:
1.  User Support & IT Service Desk:
  • Provide support to computer users and assist with ICT systems operations and maintenance.
  • Respond to IT Service Desk inquiries and take full ownership of the ticketing system.
  • Monitor problem types and frequencies; recommend potential improvements.
  • Provide time estimates and track/report time accurately.
2.  Fault Diagnosis & Issue Resolution:
  • Diagnose and fix hardware/software configuration issues.
  • Arrange repairs for faulty equipment.
  • Help users maximize software functionality.
  • Develop procedures to assist users effectively.
3.  Routine Maintenance & Installation:
  • Install and maintain corporate computers, LAN hardware, telephones, and network equipment.
  • Install and configure software applications and updates as needed.
  • Maintain IT consumable stock and asset inventory.
  • Develop and maintain in-house systems documentation.
4.  Training & Documentation:
  • Educate staff on IT resource usage.
  • Provide system orientations for new employees.
  • Develop a thorough understanding of the organization’s software, procedures, and personnel.
5.  Infrastructure Support:
  • Assist the Network and System Manager with infrastructure projects.
  • Set up user accounts for network and application access.
  • Implement backup and recovery procedures.
6.  Compliance & Security:
  • Fulfill all duties under the  Occupational Health and Safety Act and corporate OH&S policies.
  • Ensure all activities comply with information security policies and procedures .
Newfound Recruiting is a Canadian professional services company, headquartered in Ottawa, Ontario and is one of Canada’s leaders in Professional Staffing and Recruiting. Currently, Newfound Recruiting is servicing clients across Canada, having established relationships in Ontario (Toronto and Ottawa), Alberta, British Columbia, Quebec, and Newfoundland. By applying innovative techniques, we match the right candidate with the right position. Our 20 years of industry experience gives you the assurance that we will provide the right answers to your difficult questions. At Newfound, we believe that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to age, race, colour, national origin, sex, gender, sexual orientation, religion, physical or mental disability, or any other category protected by law. All employment at Newfound is based on personal merit, qualifications, experience, ability, and job performance. Newfound welcomes and encourages applications from people with disabilities, and we will provide reasonable accommodations, accessible formats, and communication support upon request to persons with disabilities during the recruitment and selection process. If you require accommodation, please contact our Human Resources department at info@newfoundrecruiting.com

Job Tags

Similar Jobs

Total Shape

Call Center Agent Job at Total Shape

**Company:** Total Shape**Location:** Work From Home (Remote)**Salary:** $700 - USD 900/month **Key Responsibilities:*** Answer incoming calls and respond to customer queries * Make outbound calls for follow-ups or customer outreach * Provide accurate information... 

IDR Healthcare

Travel LPN / LVN - $1,447 per week Job at IDR Healthcare

 ...IDR Healthcare is seeking a LPN / LVN for a travel job in Jamestown, North Dakota. Job Description & Requirements ~ Specialty: LPN /...  ...clinicians earn shares/equity by just completing multiple assignments! We have been named SIAs Fastest Growing Staffing Firms... 

InterDent Service Corporation

Real Estate Manager (Commercial) Job at InterDent Service Corporation

 ...and creative approaches to support our patients and teams. Real Estate Manager Overview As a Real Estate Manager, you will be a...  ...Estate. This role is critical in facilitating seamless lease transactions and supporting the overall success of our offices. Key... 

Get It - Executive

Entry Level Help Desk - Remote Job at Get It - Executive

 ..., assisting them with technical issues and ensuring a seamless experience across voice, data, video, and connectivity services. Your goal...  ...Technical Support Representatives when needed. Maintain a high level of product knowledge and stay updated on company policies and... 

Adecco Permanent Recruitment

Regulatory Affairs Specialist- Food Industry Experience! Job at Adecco Permanent Recruitment

 ...qualified candidate for this position will have 2-3 years of Quality Assurance and Regulatory Affairs experience in the Food and Beverage industry. This position offers a competitive starting salary, in addition to full benefits (health, dental, vision insurance in...