Job Description
Lead Generator/Appointment setter agent
Job overview
We are seeking a highly motivated and detail-oriented Lead Generator & Appointment Setter Agent to join our dynamic team. This role is essential for our sales and customer service operations, responsible for initiating contact with potential clients, qualifying leads, and scheduling appointments for our sales team. The ideal candidate thrives in a fast-paced environment, possesses exceptional communication skills, and is dedicated to providing an excellent customer experience.
Responsibilities
Make 150 calls outbound per day/ 750 per week resulting in 9 confirmed appointments with potential clients.
Qualifying leads by asking targeted questions to assess their interest and needs.
Provide accurate information about the company's products and services, handling inquiries and objections effectively.
Maintain accurate and detailed records of calls, interactions, and scheduled appointments in the CRM system.
Manage and update calendars for sales representatives to optimize scheduling.
Follow up with potential clients via phone, email, and other communication channels to confirm appointments and provide reminders.
Collaborate with the sales team to ensure a smooth transition of qualified leads and scheduled appointments.
Handle rescheduling and cancellations efficiently and professionally.
Track and report on appointment setting metrics and contribute feedback to improve strategies.
Qualifications
Proven work experience as an Appointment Setter, Inside Sales Representative, Telemarketer, or similar role preferred.
High school diploma or equivalent required.
Excellent verbal and written communication skills with a professional and persuasive demeanor.
Strong organizational and time management abilities, including the capacity to multitask and prioritize effectively.
Proficiency in using CRM software and scheduling tools (e.g., HubSpot, Outlook).
Ability to handle rejections and maintain a positive attitude in a high-volume call environment.
Basic understanding of the company's products or services and relevant industries.
Ability to work independently and as part of a team, maintaining a collaborative approach.
Strong follow-up skills to nurture leads and secure appointments.
Benefits
Competitive compensation and potential for performance-based bonuses.
Opportunities for professional growth and career development within the sales and customer service teams.
Comprehensive training on company products, services, and sales strategies.
Supportive and collaborative work environment.
The hours are 8am-4:30pm Monday through Friday.
Compensation is between $20 -$24hr/ DOE, plus a fee upon closing of business with the potential customer.
Other benefits as per company policy (e.g., medical insurance, 401k, paid time off).
Company DescriptionIndustrial Communications, an award winning customer service company, was founded in Seattle in 1998 on the premise that we treat our customers and employees the way we want to be treated. We sell and repair security technologies which include wireless communications, cellular & radio BDA/DAS technologies, video security & monitoring, access control and two-way radios. We offer a good level of service at a fair price and grow based on positive word of mouth.
Industrial Communications, an award winning customer service company, was founded in Seattle in 1998 on the premise that we treat our customers and employees the way we want to be treated. We sell and repair security technologies which include wireless communications, cellular & radio BDA/DAS technologies, video security & monitoring, access control and two-way radios. We offer a good level of service at a fair price and grow based on positive word of mouth.
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