Job Description

Job Description

Job Description

Salary: $21.43-$23.43

About Us:

Better Hearing Centers is a trusted provider of hearing healthcare services, committed to helping people live their lives to the fullest by improving their hearing quality. With state-of-the-art diagnostic tools and personalized hearing solutions, we empower our clients to enjoy clearer, richer sound experiences. Our dedicated team is driven by compassion, expertise, and innovation, striving to make hearing healthcare accessible and exceptional for all.

We are looking for a Live Chat Support Specialist to join our growing team and serve as the first point of digital contact for our clients and website visitors. In this role, you will provide real-time assistance, answer questions, and ensure that visitors experience seamless, high-quality support aligned with Better Hearing Centers values.

What Youll Do:

As a Live Chat Support Specialist, you will be responsible for engaging with prospective clients, current patients, and internal teams via live chat. You will help to resolve inquiries, guide customers through service offerings, and escalate more complex issues to the appropriate teams. You will ensure that our clients receive the best possible support, helping them find the right hearing solutions.

Key Responsibilities:

Respond promptly and professionally to live chat inquiries from customers, patients, and website visitors.
Assist clients with general questions about hearing aids, services, and appointment scheduling.
Provide clear and accurate information while maintaining a friendly, empathetic tone.
Address technical issues or troubleshooting needs related to hearing devices or services.
Maintain detailed records of all interactions in our CRM or help desk platform.
Collaborate with internal teams to ensure consistent and timely responses to all inquiries.
Help identify recurring questions or issues and contribute to FAQ updates or improvements to live chat processes.
Provide assistance and guidance to customers regarding our hearing tests, device recommendations, and aftercare services.

Qualifications:
At least 1 year of experience in customer service, live chat support, or a related field.
Strong written communication skills with the ability to adapt tone and approach to different customer needs.
Comfortable navigating online platforms and CRM tools; experience with Zendesk, Intercom, or similar tools is a plus.
Ability to multitask, prioritize, and stay organized in a fast-paced environment.
Healthcare or hearing industry experience is a plus but not required.
A problem-solving mindset and the ability to stay calm and professional under pressure.

Why Join Us?

Impactful Work: Help make a difference in the lives of people by improving their hearing and overall well-being.
Career Growth: We offer continuous opportunities for professional development and career progression.
Inclusive Culture: Be part of a supportive, inclusive, and diverse team that values your contributions.
Competitive Compensation: We offer a competitive salary and benefits package to ensure your hard work is recognized.

How to Apply:

If youre passionate about helping others and providing excellent customer service, wed love to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience and interest in this role to [insert email address] with the subject line: Live Chat Support Specialist Application - [Your Name].

Better Hearing Centers is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace and encourage applicants from all backgrounds to apply.

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