Job Description

As Manager, Loading Dock Operations you play a crucial role in the daily building operations of the arena through overseeing the use of the Barclays Center subterranean loading dock with the highest attention to detail. From basketball games to concerts and family shows, the Manager, Loading Dock Operations will be responsible for supervising loading dock operations, mailroom operations and staff during events and non-event times. You will be responsible for coordinating all deliveries with food and beverage, vendors, tenants, etc. All vehicles entering and exiting the loading dock will be coordinated by this position. The ideal candidate must be organized, have proven experience in managing a busy loading dock operation in a multi-use facility. A demonstrated ability to use technology such as QTrak, Open Dock, Microsoft Word and Excel is required in creating and maintaining a schedule of deliveries. You will plan and implement associated work tasks as well as supervise the full and part-time staff to ensure proper completion. The role demands your presence during Barclays Center Events, load-ins and load-outs. Given the dynamic nature of this schedule, weekends and holidays become integral to the job. There are 200+ different events that come through the loading dock and this specific area is the first entry point for every event. The loading dock is an extremely stressful and high energy area where every aspect must be fully executed. Long days are not just a possibility; they are a reality. Be prepared for a schedule that will involve late nights and early mornings. Success in this role requires resilience and the ability to perform at your best, even in the midst of demanding hours. The Manager, Loading Dock Operations, is at the intersection of multiple client relationships, with a focus on the Brooklyn Nets and New York Liberty. Success involves not only managing these relationships but also ensuring seamless coordination and execution of events and deliveries to meet the diverse needs of each client. The ability to balance and prioritize multiple clients simultaneously is a key component of success. Collaboration is at the core of what we do. Success in this role requires effective teamwork with our NBA and WNBA teams, event promoters, and internal departments. Understanding and navigating the dynamics between multiple stakeholders are crucial skills that will define your success at Barclays Center. Essential duties include overseeing and coordinating daily operations of all delivery and mailroom services, supervising the Loading Dock Team during event and non-event hours, managing personnel involved in loading/unloading trucks and material movement, enforcing delivery schedules, organizing truck arrivals/departures and player parking, liaising with third-party vendors, supervising and training staff, planning maintenance for loading dock equipment, ensuring safety and compliance, developing standard operating procedures, assisting with budgeting and staffing strategies, and preparing event cost estimates and analyses. Candidate profile requires a Bachelor’s degree or equivalent in Sport Management, Business, or Logistics/Supply Chain Management plus 2 years of relevant experience, preferably in a large sports and entertainment multi-use facility. Must have a passion for creating exceptional experiences, knowledge of NBA, NHL/AHL, NCAA, and concert promoters preferred, experience in budget management preferred, detail oriented, flexible, able to work nights, weekends, holidays, pass background and drug tests, hold a valid State Driver’s License, and active Fork and Aerial Lift Certification. Key competencies include physical stamina, ability to work in various climates, proficiency in Microsoft Office, and strong communication skills. ASM Global reserves the right to modify job description during employment.

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