Network Support Specialist Job at Harmony Senior Services, Roanoke, VA

ZFNXbGpyUW9HOVVmQndYNEFxRU56VTdidmc9PQ==
  • Harmony Senior Services
  • Roanoke, VA

Job Description

Network Support Specialist Location Roanoke, VA :

Responsible for providing Tier 1 and 2 help desk assistance and support related to computer systems, hardware, or software. Responds to questions, runs diagnostic programs, isolates problems, and determines and implements solutions. Works to develop and support standard hardware and software configurations in support of technology initiatives. Provides support to all Harmony locations which may require travel.

Responsibilities include but are not limited to:

  • Provide remote support and desk-side problem resolution support for users of computer software, hardware, and peripherals.
  • Grant access, change, and re-set passwords
  • Learn all internal business applications and provide Tier 1 and 2 PC/Network support and general application support to a distributed user base.
  • Serve as the initial point of contact for troubleshooting hardware/software, PC and printer problems
  • Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration including cell phones and CCTV systems.
  • Effectively utilize and manage the IT Helpdesk System
  • Understanding of TCP/IP based Devices
  • Command Line Experience
  • Critical System Response and monitoring
  • RMM Tool Usage Experience
  • Other duties as assigned
Requirements:
  • Associate degree with two or more years direct experience; or equivalent combination of education and experience.
  • Bachelor's degree preferred
  • Relevant IT certifications preferred
  • Experience with Windows Desktops, peripherals, cell phones & CCTV systems
  • Knowledge of installation, troubleshooting and repair, and training methods related to personal computer systems.
  • Ability to communicate effectively to technical and non-technical audiences.
  • Competency in the Microsoft Office
  • Good problem-solving skills
  • Good organizational skills with the ability to multitask in a fast-paced environment
  • Ability to work well with others
  • Must have a dedication to continually update knowledge and keep up to date on technical advances
  • Willingness to travel up to 50% to community sites
  • Able to sit or stand for extended periods of time. Able to use keyboard and mouse while completing assigned tasks. Bend and reach with hands and arms on a regular basis. Able to lift and carry up to 50 pounds occasionally.

Job Tags

Full time, Remote job,

Similar Jobs

Working America

Chief Administrative Officer (Washington) Job at Working America

 ...councils and school boards to the halls of Congress. Learn more about Working America at []. The Opportunity The Chief Administrative Officer (CAO) has principal responsibility of Working Americas day-to-day administrative operations including but not limited... 

Charleston Electric & Air

Generator Maintenance and Repair Technician Job at Charleston Electric & Air

 ...Charleston Electric and Air Urgent Opening: Highly Skilled Generator Maintenance and Repair Technician Do you thrive in a dynamic work environment where your mechanical skills can shine? Are you passionate about delivering excellent service while solving problems... 

SEPHORA

Asset Protection Partner, State Street (Chicago) Job at SEPHORA

 ...Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full Time Position Type: Regular Your Role at Sephora Asset Protection is crucial in ensuring product availability and customer satisfaction. Our leaders utilize advanced technology to minimize... 

New York Institute of Technology

Proctor (Village of Old Westbury) Job at New York Institute of Technology

 ...Proctor Job Location(s) US-NY-Old Westbury Job ID 2024-3635 Division College of Osteopathic Medicine # of Openings 14 Position Type Temporary Staff Type Temporary Part-Time Category College of Osteopathic Medicine Overview New York... 

Oasis Smiles

Dental Office Manager Job at Oasis Smiles

 ...Job Description Job Description Office Manager needed for single doctor/owner private dental practice. Small, close-knit team, family environment. Rancho Bernardo. Must have insurance, AR, billing, accounting, and treatment plan experience . Easy workday schedules...