Online Chat Service Representative Job at Oak Island Nc, Manassas, VA

Y2lXcGo3TW9IZFVRQmdmNEE2VUp6MGJhdXc9PQ==
  • Oak Island Nc
  • Manassas, VA

Job Description

We are looking for a friendly and professional Online Chat Service Representative to join our team and assist our customers via live chat.

As an Online Chat Service Representative, you will be the first point of contact for customers seeking assistance. Your primary responsibilities will include answering inquiries, resolving issues, and providing information about our products and services through live chat.

Key Responsibilities:

Respond to customer inquiries promptly and professionally via live chat.
Identify customer needs and provide appropriate solutions or escalate issues when necessary.
Maintain a high level of customer satisfaction by providing accurate and helpful information.
Document customer interactions and maintain records of conversations in our CRM system.
Collaborate with team members and other departments to resolve customer issues.
Stay updated on product knowledge, promotions, and company policies.
Provide feedback on customer interactions to help improve service quality.
Qualifications:

High school diploma or equivalent; additional education or certifications preferred.
Previous experience in customer service or online chat support is a plus.
Excellent written communication skills with a friendly and professional tone.
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively.
Proficient in using chat software and customer relationship management (CRM) systems.
Preferred Skills:

Familiarity with [specific tools/software relevant to the job].
Ability to work in a fast-paced environment.
Strong interpersonal skills and a team-oriented attitude.
Employment Type: Full-Time
Salary: $ 20.00 30.00 Per Hour

Job Tags

Hourly pay, Full time,

Similar Jobs

Waste Management

District Fleet Maintenance Manager Job at Waste Management

 ...I. Job Summary Manages the full fleet of primary and secondary equipment, and continually focuses on achieving market base profitability through effective management of all fleet and maintenance activities within the assigned area, including cost control, management... 

Punctual Expedited

Freight Broker - Remote Job at Punctual Expedited

Company Description Punctual Expedited We provide outstanding freight shipping and car hauling services to our customers through...  ...carrier network within the US. Looking for experienced freight brokers with a book of business. Employment Type: Contractor... 

McNeill Hotel Company

Hotel General Manager Job at McNeill Hotel Company

 ...staffing, training, record keeping, and payroll in accordance with hotel policies and procedures keeping with the expectation and...  ...English language Working Conditions: Will be required to work nights, weekends, and holidays Will be required to work in a fast-... 

Ultimate Staffing

Office Administrator Job at Ultimate Staffing

 ...Ultimate Staffing Services is actively seeking an experienced Office Administrator to join a lumber wholesale distribution company in Fort Bragg,...  ...condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those... 

Sage Restaurant Group

Executive Assistant & Quality Assurance Coordinator - The Ritz-Carlton, Chicago Job at Sage Restaurant Group

Sage Hospitality Group Executive Assistant & Quality Assurance Coordinator - The Ritz-Carlton, Chicago Chicago , Illinois Apply Now Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws...