Job Description
Order Fulfillment Manager
The Order Fulfillment Manager will lead and oversee order fulfillment operations during evening hours in preparation for next day deliveries. This role is responsible for managing a team to ensure timely, accurate, and efficient order processing while upholding quality and compliance standards. The ideal candidate will bring strong leadership skills, a continuous improvement mindset, and the ability to work cross-functionally with departments such as customer service and transportation to support seamless distribution to customers.
Key Responsibilities
• Lead, train, and develop a team of associates to ensure strong performance, collaboration, and growth.
• Oversee daily operations of the order fulfillment department, ensuring timely, accurate, and efficient processing of orders.
• Partner with customer service and fleet teams to monitor and adjust routing for accuracy and efficiency.
• Collaborate with logistics and fleet leadership to support and implement effective shipping strategies.
• Address routing-related issues involving trucks or drivers in coordination with fleet management, ensuring swift and effective resolutions.
• Identify opportunities for process improvement to increase efficiency, reduce errors, and maintain high service standards.
• Leverage internal systems to organize, prioritize, and track shipping and distribution activities.
• Analyze operational workflows and recommend improvements to optimize productivity and effectiveness.
• Ensure customer labeling requirements are met by reviewing and verifying label specifications.
• Take a hands-on approach by assisting with key tasks as needed, including packing, loading, and moving trucks.
• Flexibility to work weekends, evenings, and holidays as business needs required
• Perform other duties and responsibilities as assigned.
Supervisory Responsibilities
• Set clear goals and performance expectations for direct reports, fostering accountability and engagement.
• Partner, cross functionally, to schedule and lead routine meetings focused on process improvements, gathering feedback, reviewing GMP protocols, and coordinating ongoing training initiatives.
• Oversee and support performance management efforts, including coaching team members, tracking hours, and providing regular feedback.
• Assist with workforce planning and scheduling for the order fulfillment team to meet operational needs.
• Collaborate with Human Resources to support onboarding, training, and documentation for both new hires and current team members.
Qualifications & Skills
• Exceptional attention to detail with a commitment to accuracy and quality.
• Proven leadership and team management abilities with a focus on motivating and supporting team members.
• Strong verbal and written communication skills.
• Excellent interpersonal, organizational, and multitasking capabilities.
• Effective problem-solving skills with a thoughtful, thorough approach to issue resolution.
• Comfortable working in a fast-paced, dynamic environment with shifting priorities.
• Collaborative and team-oriented mindset.
• Customer-focused approach with a strong sense of service.
• Proficient in basic math and computer systems used in operational or logistics environments.
• Ability to communicate effectively in English; Spanish proficiency is a plus.
• Willingness to complete all assigned or required training programs, including standards of work.
Job Description Position Summary Apply paint, stain and other finishes to property walls, ceilings, and furniture using brushes, spray guns, or rollers. Apply primers or sealers to prepare new surfaces for finish coats. Remove old finishes by stripping, sanding, ...
...of Industrial IoT innovation. As an RF/Antenna Hardware Integration Engineer, you will play a pivotal role in the... ...defined quality metrics+ Automate RF test equipment to streamline and enhance... ...access to specialized experts who drive scale, innovation and speed to market...
...Job Details: Job Tittle: Administrative Assistant Location: Hebron, OH Start Date: Immediate Job Type: Indefinite Contract Pay Rate: $21/hr all Inc. No Benefits Shift: 1st Shift (8:00 AM) Job Description: The Administrative Assistant will...
...Project Manager Commercial Construction (Indoor Sports Focus Preferred) We are seeking a proactive and experienced Project Manager with a strong background in commercial construction. Experience in indoor sports facilities is a plus. This role is ideal for someone...
...At NationsBenefits, we are committed to helping our customers achieve a better quality of life through... ...Design and deliver customized training sessions (live or virtual) for agents, brokers, and client service teams Develop user documentation, how-to guides,...