Job Description
Order Fulfillment Manager
The Order Fulfillment Manager will lead and oversee order fulfillment operations during evening hours in preparation for next day deliveries. This role is responsible for managing a team to ensure timely, accurate, and efficient order processing while upholding quality and compliance standards. The ideal candidate will bring strong leadership skills, a continuous improvement mindset, and the ability to work cross-functionally with departments such as customer service and transportation to support seamless distribution to customers.
Key Responsibilities
• Lead, train, and develop a team of associates to ensure strong performance, collaboration, and growth.
• Oversee daily operations of the order fulfillment department, ensuring timely, accurate, and efficient processing of orders.
• Partner with customer service and fleet teams to monitor and adjust routing for accuracy and efficiency.
• Collaborate with logistics and fleet leadership to support and implement effective shipping strategies.
• Address routing-related issues involving trucks or drivers in coordination with fleet management, ensuring swift and effective resolutions.
• Identify opportunities for process improvement to increase efficiency, reduce errors, and maintain high service standards.
• Leverage internal systems to organize, prioritize, and track shipping and distribution activities.
• Analyze operational workflows and recommend improvements to optimize productivity and effectiveness.
• Ensure customer labeling requirements are met by reviewing and verifying label specifications.
• Take a hands-on approach by assisting with key tasks as needed, including packing, loading, and moving trucks.
• Flexibility to work weekends, evenings, and holidays as business needs required
• Perform other duties and responsibilities as assigned.
Supervisory Responsibilities
• Set clear goals and performance expectations for direct reports, fostering accountability and engagement.
• Partner, cross functionally, to schedule and lead routine meetings focused on process improvements, gathering feedback, reviewing GMP protocols, and coordinating ongoing training initiatives.
• Oversee and support performance management efforts, including coaching team members, tracking hours, and providing regular feedback.
• Assist with workforce planning and scheduling for the order fulfillment team to meet operational needs.
• Collaborate with Human Resources to support onboarding, training, and documentation for both new hires and current team members.
Qualifications & Skills
• Exceptional attention to detail with a commitment to accuracy and quality.
• Proven leadership and team management abilities with a focus on motivating and supporting team members.
• Strong verbal and written communication skills.
• Excellent interpersonal, organizational, and multitasking capabilities.
• Effective problem-solving skills with a thoughtful, thorough approach to issue resolution.
• Comfortable working in a fast-paced, dynamic environment with shifting priorities.
• Collaborative and team-oriented mindset.
• Customer-focused approach with a strong sense of service.
• Proficient in basic math and computer systems used in operational or logistics environments.
• Ability to communicate effectively in English; Spanish proficiency is a plus.
• Willingness to complete all assigned or required training programs, including standards of work.
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