Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
...Job Description Description Summary: Under the supervision and/or direction of the Registered Nurse, the Nurse Extern I performs various direct patient care activities in accordance with the Nursing Department policies and procedures. The Nurse Extern I is able...
...PHP is seeking a travel nurse RN Telemetry for a travel nursing job in Kalamazoo, Michigan. Job Description & Requirements ~ Specialty: Telemetry ~ Discipline: RN ~ Start Date: ASAP ~ Duration: 13 weeks ~36 hours per week ~ Shift: 12 hours, days ~...
...Test Proctor The Test Proctor's primary responsibilities are to administer and coordinate tests including all entrance tests and other testing as assigned, acting as professional and academic role models committed to student satisfaction. All Concorde associates are...
...Job description Sepp Leaf Products, Inc. has an opening for an entry level member of our shipping room. This position is the assistant clerk to our shipping room manager. Responsibilities include recording every detail of the order, from packing items into boxes to labeling...
...CNC Operator - Turning, Second Shift Betts Industries | Warren, PA Betts Industries is currently seeking a CNC Operator for second shift to join our growing manufacturing team. This position is responsible for operating CNC mills, lathes, and turning centers...