Job Description

Under the general supervision of the Security Operations Manager or Security Manager, the Security Supervisor provides front-line supervision over the day-to-day operations of the Security Department. This includes, but is not limited to daily operations, performance improvement and financial responsibilities. The Security Supervisor shall also perform duties related to the role of security officer. The Security Operations Manager or Security Manager is the primary resource person for staff. The Security Supervisor shall be responsible for activities necessary to ensure the stability and safety of patients, staff members and visitors, in accordance with regulations and policies of the Security Department. Education: Associates degree from a two year college or university and three years’ experience; or ten years related experience and/or training. Management training is desirable. Certification, Registration & Licensure: Licensure Required: Valid New Hampshire Driver's license. Certification required to obtain: Management of Aggressive Behavior and Basic Life Support (BLS), Certification in the use of Forensic Restraints (handcuffs) and Conductive Energy Weapon (C.E.W.) within 30 days of hire date. Experience: 4 years experience as a Healthcare Security Officer, Corrections Officer, Police Officer, Military or Behavioral Health preferred. 2 years progressive supervisory experience desired. Demonstrated ability to effectively lead a team as well as be a team member. Proficient in use of Microsoft Office applications. Ability to handle confidential material with maturity, sensitivity and discretion. Ability to remain calm in the performance of your duties. Skills in conflict resolution and/or demonstrated ability to be effective in high stress, or emergent situations. Prior experience providing quality customer service. Ability to interact with people from diverse social, economic and ethnic backgrounds. Prior experience in analyzing situations and take quick, effective and reasonable courses of action. Ability to write reports. Ability to understand and carry out oral and written directives. Skills in computer competency. Responsibilities: Acts as a conduit for department and organizational communication. Develops staff and supervises staff performance. Evaluates employees and completes performance evaluations. Participates in establishing, monitoring, and meeting annual department productivity, fiscal goals, staffing and daily operations. Supports and monitors department quality goals and initiatives. Responsible for customer relations and customer service initiatives. Participates in department and interdepartmental teams. Participates in and supports departmental and organizational change. Ensures compliance with State, Local, Federal regulatory requirements. Takes responsibility for individual performance goals. Meet all departmental discipline specific requirements. Participates in investigations and prepares incident reports and other documentation pertinent to security activities. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Physical and Work Requirements: The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is MEDIUM. The employee must regularly lift, carry or push/pull up to 10 pounds, frequently lift, carry or push/pull up to 10 - 25 pounds, and occasionally lift, carry or push/pull up to 20 - 50 pounds. While performing the duties of this Job, the employee is regularly required to hear and speak. The employee is frequently required to sit and walk. The employee is occasionally required to bend, climb, do repetitive motion, drive, kneel, perform activities that require fine motor skills, reach, squat, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne contaminants, airborne pathogens, bloodborne pathogens, bodily fluids, moving mechanical parts, radiation, slippery surfaces, and variable weather conditions. The noise level in the work environment is usually moderate.

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