Miguel Angel Tamayo Alvarez

I am Miguel Angel Tamayo Alvarez Address. My professional interests are Hotel business, customer service, and tourism. Professional experience Translation 1 year Teaching 2 years Guest service 5 years Educational qualifications Bachelor’s degree in languages with specialization in translation and interpreting Centro Universitario Angloamericano (August 2006- September 2010) University degree Italian language course Società Dante Alghieri di Guadalajara (May 2008- July 2010) Dissertation: Tourism in Apulia (Turismo nella Regione Puglia) Certificate of Italian as a foreign language PLIDA B2 Professional attended courses WDW Career and Life Preparation (Walt Disney World 2019) Leadership 101 seminar (Walt Disney World 2019) Guest services and guest relations seminar (Walt Disney World 2016) Spanish teacher diploma course (Vancouver language center 2016) Human factors in customer service course (Guadalajara City Council 2013) Touristic culture course (Guadalajara City Council 2013) Flight attendant training course (November 2011 – March 2012) XIX National Conference of Italian Teachers 2012 Voluntary in Saint Jerome Congress of Translators and Interpreters 2010 Interpreter of the Italian karate delegation in the WUKO 2009 World Championship Languages week 2007 (Centro Universitario Angloamericano) Computing training course (Instituto Asís)

Professional Career

Windstar Cruises:  (May 2022–November 2022)
Shop Manager Assistant
Responsibilities: To assist the Shop Manager with her daily duties in such as inventories, presentations for the guests, and daily reports, and to help the guests with their purchases and inquiries during their cruise.

Hotel Xcaret Mexico Playa del Carmen, Mexico (November 2020 – February 2021)
Host
Responsibilities: To register and welcome guests to the hotel’s vacation club and give them their gifts and offers at the end of their visit.

Atento Servicios: Guadalajara, Mexico (March 2020- June 2020)
Disney Plus Agent
Responsibilities: To provide excellent customer service and technical assistance for European Disney plus customers by phone and chat.

San Angel Inn: Orlando, FL, USA (February 2019- February 2020)
Server Assistant/Cultural representative
Responsibilities: To provide excellent guest service as a server assistant in the restaurants at the Mexican Pavilion at Epcot (Walt Disney World) and represent my country.

Papaya Playa Project: Tulum, Mexico (April- July 2018)
Sales and reservations agent
Responsibilities: To assist travel agencies and direct customers with their reservations for the hotel.

Walt Disney World Merchandise: Orlando, FL, USA (June 2016- June 2017)
Cast Member/Cultural Representative
Responsibilities: To deliver high-quality service to guests with their purchases at the Mexican pavilion at Epcot and represent my country.

Riu Hotels & Resorts: Guadalajara, México (July 2013- February 2015)
Trilingual reservations agent
Responsibilities: To provide helpful customer service and make reservations for direct customers and travel agencies by phone and e-mail.

Adonis Tulum  Tulum, Mexico (November 2012 – February 2013)
Receptionist/Cashier
Responsibilities: To welcome guests, assist them with their check-in and check-out, make money exchange, and assist guests anytime.

Clarum 101: Guadalajara, México (July 2011- November 2012)
Receptionist/Concierge
Responsibilities: To welcome guests, help them with their check-in and check-out, and show them their rooms.

Club Med Boutique: Cancun, México (April 2011- July 2011)
Seller/G.O.
Responsibilities: To assist guests in the hotel’s boutique and interact with guests as a G.O. living inside the resort.

Computer programs MS Office Advanced

Spoken languages

• Spanish – Mother language
• English – Advanced (90%)
• French – Advanced (80%)
• Italian – Advanced (90%)
• Portuguese – Intermediate (50%)