Hanfal Ahamed

I have more than 7 years of hospitality experience in Guest Service Agent, Telephone Operator, Reservations and Front Office Cashier  with a diversified portfolio. Trained & experienced in Oracle Opera,IDS and Taurus Property Management System.

Functional Areas Of Expertise:-

1.Guest Service Agent i;e to handle guest complaints and ensure the guest satisfaction, following up and making sure the guest requests are met in timely and satisfactory ways etc.

2.Front Office Cashier i;e ensure smooth and satisfactory guest Checkin & Checkout, following up for outstanding guest balances, foreign currency exchange, City-ledger clearances etc.

3.Telephone Operator i;e Following up for the wake up call, attending all the telephone calls both domestic and international and channeling to the proper destination etc.

Thank you so much for time

Sincerely,

Hanfal Ahamed