Josil Dominguez


About Candidate

Back-office support has over 6 years of experience providing administrative support to 100+ offshore and onshore staff members. I possess strong multitasking skills, the ability to simultaneously manage several projects and schedules. Excellent public-facing point person for clients, customers, vendors, and service providers. Tech savvy and efficiency focused.



Bachelor of Science in Business Administration major in Operations Management 2018-2022
Rizal Technological University

Bachelor of Science in Business Administration major in Operations Management

Work & Experience

Loan Documentation Processor April 18, 2022 - Pesent
Wells Fargo Enterprise Global

Support in performing a variety of loan documentation duties on moderately complex loans to ensure compliance with the company's policies and procedures for loan products. Perform loan documentation for moderately complex loans. Process and close for loan products. Interpret Loan Documentation policies while analyzing applicant, property, and documentation, ordering all required verifications, documentation, and subsequent follow-ups. Receive direction from Loan Documentation supervisor and escalate non-routine questions. Manage an assigned pipeline of loans and provide guidance and training to other Loan Documentation individuals. Interact with immediate Loan Documentation team and functional area on routine process.

Claims Officer, Admin Officer, and Claim Support Officer June 1, 2015 - April 15, 2022
QBE Insurance

Perform processing and review of departmental tasks within Electronic Funds Transfer (EFT). Review and sign customer documentation. Perform review of an associate's work requiring dual control. Demonstrates ability to process data accurately while performing multiple tasks under tight time constraints. Work on assigned projects related to electronic fund transfer services. Other duties as assigned. Receives, records, and processes all incoming emails for non-life insurance businesses. Interprets basic policy coverage and determines if coverage applies to claims submitted. Set reserves and authorize payment within the scope of authority. Settles claims in the most cost-effective manner. Identifies suspicious or potentially fraudulent claims. Identifies and resolves any issues and anomalies that are non-compliant regarding policy procedures. Utilized various methods to reconcile account discrepancies. Researched discrepancies and updated accounts with accurate information. Tracked inventory and maintain accounts. Resolved reconciliation discrepancies in a timely manner. Reported all issues to the supervisor as needed.

Technical Support Representative February 12, 2013 - May 14, 2014
StarTek Phil., Inc.

Answering telephone calls and checking mail, fax, and email correspondence from customers. Communicating with customers on the phone or through written correspondence to resolve issues and alleviate concerns. Operating a computer utilizing online guidelines to respond to customer inquiries. Informing customers about services available and assessing customer needs. Resolving issues on the first call or contact whenever possible without transferring the customer.

Photo Agent November 22, 2012 - February 2, 2013
SL Temp Inc

Oversee the indexing of all online dating site scans made in the archive. Develop systems to traffic both film and scans in a timely, efficient manner through selection, scanning, indexing, and digital delivery. Create image collections that are tailored to the needs of both internal and external clients. Respond to time-sensitive requests from clients for image research. I established photo best practices for the team and was responsible for the visual social media created by the desk. Adhere to image copywriting laws, usage, and license agreements. Maintain digital asset management system. Research and curation of photography for guidebooks, slideshows, articles, apps, and eBooks. Maintained multiple destination galleries that were heavily promoted across the service, garnering millions of page views.

Document Specialist January 10, 2011 - June 15, 2011
EGSI Consultancy

Validated the work of case setup and research staff for quality assurance purposes. I was trained and became certified in all processes that required middle-and end-stage validation. Learned how to locate the necessary data processing information through the company’s main internet system. Served as a process owner and oversaw the implementation of any changes to the process. Actively participated in updating work instructions and other vital documents. Learned and complied with security policies to ensure proper distribution and protection of sensitive data. Proofreading pre-typed.

Account Executives May 1, 2009 - June 30, 2010
Armada Resources Marketing Solutions

Duties include winning back lines from the competition. Duties include cold calling, door knocking, and prospecting for customers. Target customers were small-to-mid-market accounts. Products won back include voice, broadband, and cable. Responsible for pricing, contract preparation, and implementation of services acquired. New sales strategy, which resulted in within the Metro Manila South Region (Makati, Manila, Pasig, Taguig, Pasay, Parañaque, and Las Piñas). Responsible for the sale of integrated communication structures to small-to-medium-sized business customers. Develop relationships with individual businesses and the community.

Manager January 28, 2008 - October 30, 2008
Utility Solutions Inc

Maynilad Water's Cavite branch's technical and administrative operations for meter reading were managed. Assume overall responsibility and management of the branch's performance in attaining growth and profitability. Relocate the office and personnel with minimal disruption (or impact) to the business. defined requirements for CRM data input and reporting. We hired, on-boarded, and trained new employees, increasing our team size. Manage the branch's daily operations within the context of the budgeted guidelines and objectives. Endorsement rental contracts, payment and invoices, collection of payments, and dispute resolution.

HR Clerk July 6, 2006 - December 28, 2006
CIBI Information Inc.

Maintain file records for the Human Resources Department by providing clerical assistance. Processes employment applications and gathers and distributes information. Updating personnel records through file maintenance assists in sourcing applicants by scheduling them for job interviews. It also helps in the data gathering of alumni databases from different colleges and universities in Metro Manila for recruitment purposes. Coordinates with school representatives to gather alumni databases through telephone calls and does fieldwork to personally get alumni lists.

Production Operator / QA June 20, 2002 - July 11, 2005
Subic Bay Apparel Corp.

Prepare and process all raw materials for each season, ensuring everything is recorded and correct before the start of production. Working through any additional or late addons Develop and maintain relationships with various departments to ensure that products are of high quality and delivered on time. Ensure the highest accuracy in job creation to ensure no waste of materials. Maintain efficiency and accuracy in a highly fast-paced environment while keeping cooperation and communication open with fellow employees and supervisors, train and develop the role of production assistant, and support prioritization of workload as required.