Liya Sosnina

Collecting all information of daily arrivals and departures. Receiving and welcoming all arriving guests, providing welcome briefing related resort facilities. Promoting and sale excursions, recreation and wellness activities, arranging dinner events, organizing and celebrating the weddings with prepared programs, take care of all resort guests, providing the support during all their stay. Taking care of promotion for social media for company and responding for TripAdvisor and other social platforms in order for providing any further help and support. Сheck rooms before guests check in.

Welcome guests in a warm and friendly manner, ascertains their dining needs, seats guests and manage the seating chart, monitors restaurant activity to determine seating and dining flow, responds to quest inquires and requests in a timely, friendly and efficient manner, engaging with guests to ensure they are happy with food and service. Responding to complaints, answering phone calls, taking reservations, providing great customer service. Closing the shift in Micros program, creating daily sales report to the restaurant and general managers. Providing the briefing related arrival guests for the restaurant staff.

Handled guest complaints and requires professionally and effectively for mutually beneficial, positive outcomes. Managed front-of-house budgeting, asset management, supplies and purchasing for profitable high - performing hotel operations. Implemented strategic staff scheduling focused on improved productivity and cost - effectiveness. Assisted shortfalls in financial reports, implementing effective sales strategies to remedy them. Ensured customer experiences from friendly check in to efficient check out through OPERA PMS System.

Ensured smooth running of the cabin, serving as a facilitator between cabin crew and copit. Followed company regulations and rules promoting safe environment for both travelers and employees. Stocked the cabin with all necessary supplies, including safety guides, air sickness bags and cleaning products after every flight. Cleaned and serviced aircraft interiors including the cabin, galleys and lavatories. Reviewed, handled, assembled and removed passenger cabin furnishings to ensure that areas were cleaned and all debris had been removed.Enforced lost and found procedures for any items inadvertently left behind by travelers.

Welcome guests, advice on and describe dishes, take orders, handle complaints, bring out foods and refill drinks, wipe down the tables, buffet service.